Business Office - 319 W 4th St
Customer hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, except holidays. Customers having questions concerning their water bill may contact the office in person, or:

By Telephone:
Billing or payment related questions for current or past due accounts may be directed to the Customer Service Department at 584-0203 during regular business hours.

By Fax:
Customer Service Department: 719-584-0299

By Mail:
General Correspondence:
P.O. Box 400,
Pueblo, Colorado 81002-0400

Remittance Address:
P.O. Box 755
Pueblo, Colorado 81002-0755

Need Assistance?
Occasionally a situation arises with which customers need our help. Simply contact us with your name, service address, telephone number or account number. Our customer representatives will respond promptly and courteously, working with you to solve any problem following the guidelines adopted by your Board of Water Works.

Emergencies
By calling 543-2217 at any time, day or night, the Board of Water Works will respond to emergency situations for you.

Billing Information
Water meters, owned and maintained by the Board of Water Works, are read monthly. The service line, from the water main in the street to the point of use, is owned by the property owner. Bills for water service are issued a few days after the meter is read. Bills are due upon receipt, delinquent if not paid within twenty days.

Application for Service & Deposit
An application is required of all customers and a service deposit may apply. Deposits are based on the average cost of three (3) months of water service for the premise to be served, but not less than $75.

Service Fees
Turn On for Nonpayment of Account: $20 is charged to accounts shut off for nonpayment of delinquent bills.

Check Processing:$15 is charged for NSF checks which are returned to the Board of Water Works by your bank.

Field Collection: $10 is charged for any payment collected at a premise by Board of Water Works personnel.

City of Pueblo Utility Charges
Your water bill contains a Wastewater utility charge and a Storm water utility charge, both of which the Board of Water Works bills and collects for the City of Pueblo. The wastewater charge is based on the average of water consumed during the two month period between December and February meter readings. The storm water charge is based on the total area of impervious surfaces (roof, sidewalks, driveways, patios) on your property. Questions pertaining to rates for wastewater service may be directed to the City of Pueblo Wastewater Department, 553-2298. Questions pertaining to rates for storm water service may be directed to the City of Pueblo Storm water Utility, 553-2299.

Payment Options
Water bills are due upon receipt, delinquent if not paid by the date shown on the bill. The Board of Water Works offers a variety of payment options:

In Person
Customers may pay bills at the Board of Water Works Business Office during regular business hours. There is a convenient drive-thru along the eastside of the building.

By Mail
The Board of Water Works provides each customer with a pre-addressed envelope for mailing checks. Sending cash through the mail is not encouraged.

E-Z Pay - Direct Debit
Monthly payments can be deducted from the customer's bank account. To enroll, complete the E-Z Pay form (see blue box on the right for details) and return it with your next payment. It's E-Z!

H2Online
H2Online is our new Online Customer Information System. Offering comprehensive, up-to-date account information, billing history, and service and consumption summaries over the Internet.

Courtesy Payment Stations
Vectra Bank - All Branches.

Drop Box Depositories
Alongside Pueblo Bank & Trust - 5th Street.
Our Business Office Drive-thru, far right lane.
Our Business Office - Front Door.

Employee/Vehicle Identification: Board of Water Works employees carry photo ID cards. If in doubt, ask to see the employee's ID. Water Works vehicles are clearly identified with company logo and unit number.

Eyes & Ears Program: The Board of Water Works participates with other utility companies in the Eyes & Ears Program which is designed to be of assistance in alerting law enforcement entities or other emergency service providers of emergency situations.

Sign up today it’s E-Z! Here’s how it works:

We will bill your account monthly and mail you a statement indicating the amount owing and the date it is due. On the due date (which is twenty (20) days after your account is billed) the amount due will be electronically transferred from your account to ours. Your record of the transaction will be the statement mailed to you prior to the transfer. From that statement you can make the proper entry into your check register.

To sign up for this E-Z Pay option, simply call our Customer Service Department at 584-0203. We'll give you the details.

For a printable E-Z Pay Application

CLICK HERE